Privacy Policy

Introduction

Manchester Group ("we," "our," "us") respects your privacy. This policy explains how we collect, use, and protect information when you visit our website at manchestergroup.ca.

We are a residential renovation contractor based in Saskatoon, Saskatchewan, Canada. We operate under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information We Collect Automatically

When you browse our site, we collect non-personal technical and behavioral data through a session cookie (with your consent). This includes:

• Pages visited — which pages you view and in what order
• Referral source — the website or link that brought you here
• Device & browser info — screen size, operating system, browser type
• Timezone — your general geographic timezone
• UTM campaign data — marketing parameters (utm_source, utm_medium, utm_campaign) that help us understand which of our campaigns are effective
• Session duration — how long you spend on our site

This data is used to improve our website, understand visitor behavior, and measure the effectiveness of our marketing. We do not collect your name, email address, phone number, or exact physical location through cookies.

Information You Provide Voluntarily

When you submit our quote request form, we collect the information you provide: your name, phone number, email address, service interest, and project description. This information is used solely to respond to your inquiry and provide a renovation estimate.

Cookies

A cookie is a small text file stored on your device. We use a singlesession cookie to track your browsing session for analytics purposes. This cookie is set only after you click "Accept All" on our cookie banner.

You can decline cookies at any time by clicking "Reject All" on our cookie banner. Rejecting cookies will not affect your ability to use our site or submit a quote request.

Third-Party Services

We use the following third-party services to manage the data you voluntarily submit through our contact form:

• Brevo (Sendinblue) — transactional email delivery for quote confirmations and admin notifications
• Google Sheets — storage of quote request submissions for internal tracking

These services have their own privacy policies and data processing agreements. We do not share session tracking data with third parties.

Data Retention

Session tracking data is retained for a maximum of 26 months. Quote request data is retained as needed for business purposes. You may request deletion of your data at any time by contacting us.

Your Rights

Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Access and correct your personal information
• Withdraw consent for data collection (via our cookie banner)
• Request deletion of your personal information

Contact Us

If you have questions about this policy or wish to exercise your privacy rights, contact us at:

Manchester GroupSaskatoon, SK+1-437-559-2354info@manchestergroup.ca